{"id":1378,"date":"2018-04-30T07:43:47","date_gmt":"2018-04-30T07:43:47","guid":{"rendered":"http:\/\/webnhathuoc.com\/home\/?p=1378"},"modified":"2018-04-30T07:43:47","modified_gmt":"2018-04-30T07:43:47","slug":"nhung-sai-lam-giet-chet-chat-luong-phuc-vu-cua-nha-thuoc","status":"publish","type":"post","link":"https:\/\/webnhathuoc.com\/home\/nhung-sai-lam-giet-chet-chat-luong-phuc-vu-cua-nha-thuoc\/","title":{"rendered":"NH\u1eeeNG SAI L\u1ea6M GI\u1ebeT CH\u1ebeT CH\u1ea4T L\u01af\u1ee2NG PH\u1ee4C V\u1ee4 C\u1ee6A NH\u00c0 THU\u1ed0C"},"content":{"rendered":"

\"624208-636464227664833844-16x9\"<\/a><\/p>\n

Trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n cho c\u00e1c nh\u00e0 thu\u1ed1c, WEB<\/strong><\/span> NH\u00c0<\/span> THU\u1ed0C<\/span><\/strong><\/a>\u00a0r\u00fat ra m\u1ed9t s\u1ed1 sai l\u1ea7m \u0111i\u1ec3n h\u00ecnh m\u00e0 ch\u1ee7 nh\u00e0 thu\u1ed1c n\u00ean bi\u1ebft \u0111\u1ec3 tr\u00e1nh trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh nh\u00e0 thu\u1ed1c v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a nh\u00e0 thu\u1ed1c:<\/p>\n

1. Nh\u00e2n vi\u00ean thi\u1ebfu k\u1ef9 n\u0103ng giao ti\u1ebfp, th\u1edd \u01a1 v\u1edbi kh\u00e1ch, kh\u00e1ch b\u1ea3o g\u00ec b\u00e1n l\u1ea5y.<\/strong>
\n\u0110\u00e2y l\u00e0 sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p ph\u1ea3i \u1edf\u00a0nh\u00e2n vi\u00ean t\u1ea1i nh\u00e0 thu\u1ed1c. Nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi th\u00ec thi\u1ebfu t\u1ef1 tin, y\u1ebfu trong k\u1ef9 n\u0103ng giao ti\u1ebfp n\u00ean kh\u00f4ng bi\u1ebft ph\u1ea3i n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 n\u00e0o. Trong khi, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng gi\u1ecfi<\/a><\/span>, c\u00f3 kinh nghi\u1ec7m sau m\u1ed9t ng\u00e0y d\u00e0i l\u00e0m vi\u1ec7c m\u1ec7t m\u1ecfi c\u0169ng li\u1ec1n tr\u1edf n\u00ean c\u00e1u g\u1eaft, th\u1edd \u01a1. Th\u01b0\u1eddng, kh\u00e1ch b\u1ea3o g\u00ec b\u00e1n l\u1ea5y, kh\u00f4ng t\u01b0 v\u1ea5n, kh\u00f4ng khai th\u00e1c t\u1ed1t \u0111\u01a1n b\u00e1n h\u00e0ng. M\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi c\u1ea7n ph\u1ea3i bi\u1ebft quan s\u00e1t t\u1ec9 m\u1ec9. Th\u00f4ng th\u01b0\u1eddng, ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd th\u1ec3 hi\u1ec7n tr\u00ean g\u01b0\u01a1ng m\u1eb7t, \u00e1nh m\u1eaft, c\u1eed ch\u1ec9\u2026 khi kh\u00e1ch h\u00e0ng h\u1ecfi han v\u1ec1 b\u1ec7nh t\u00ecnh, s\u1ea3n ph\u1ea9m. L\u00fac n\u00e0y, b\u1ea1n c\u1ea7n ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch.
\nNhi\u1ec1u nh\u00e2n vi\u00ean kh\u00f4ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, kh\u00f4ng t\u01b0 v\u1ea5n \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n v\u1ec1 s\u1ea3n ph\u1ea9m. S\u1ef1 th\u1edd \u01a1, thi\u1ebfu nhi\u1ec7t t\u00ecnh s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng ngh\u0129 r\u1eb1ng nh\u00e0 thu\u1ed1c kh\u00f4ng tr\u00e2n tr\u1ecdng kh\u00e1ch h\u00e0ng v\u00e0 ra quy\u1ebft \u0111\u1ecbnh mua m\u1ed9t l\u1ea7n v\u00e0 kh\u00f4ng tr\u1edf l\u1ea1i n\u1eefa.<\/p>\n

2. T\u01b0 v\u1ea5n qu\u00e1 m\u1ee9c \u0111\u1ec3 kh\u00e1ch mua h\u00e0ng<\/strong>
\nKh\u00e1ch h\u00e0ng th\u01b0\u1eddng kh\u00f4ng quan t\u00e2m t\u1edbi vi\u1ec7c nh\u00e0 thu\u1ed1c c\u00f3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng hay kh\u00f4ng m\u00e0 ch\u1ec9 mu\u1ed1n bi\u1ebft m\u1eb7t h\u00e0ng c\u1ee7a nh\u00e0 thu\u1ed1c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd nh\u01b0 th\u1ebf n\u00e0o. Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng thi\u1ebfu kinh nghi\u1ec7m th\u01b0\u1eddng thao thao b\u1ea5t tuy\u1ec7t, c\u01b0\u1edbp l\u1eddi c\u1ee7a kh\u00e1ch \u0111\u1ec3 n\u00f3i. Th\u1ef1c ch\u1ea5t, ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng kh\u00f4ng n\u1eb1m \u1edf k\u1ef9 n\u0103ng n\u00f3i m\u00e0 \u1edf k\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u. Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ef1c k\u1ef3 kh\u00f3 ch\u1ecbu n\u1ebfu h\u1ecd \u0111\u00e3 hi\u1ec3u r\u00f5 nh\u1eefng g\u00ec m\u00ecnh c\u1ea7n, bi\u1ebft ph\u1ea3i l\u1ef1a ch\u1ecdn thu\u1ed1c\u00a0n\u00e0o r\u1ed3i m\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u1eabn c\u1ee9 gia s\u1ee9c thuy\u1ebft ph\u1ee5c theo \u00fd kh\u00e1c. Tr\u01b0\u1eddng h\u1ee3p x\u1ea5u nh\u1ea5t, b\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t kh\u00e1ch h\u00e0ng c\u1ee7a nh\u00e0 thu\u1ed1c m\u00e3i m\u00e3i do h\u1ecd kh\u00f4ng th\u1ec3 ch\u1ecbu c\u00e1ch b\u00e1n h\u00e0ng ti\u00eau c\u1ef1c \u0111\u00f3.
\nN\u1ebfu b\u1ea1n ch\u1ec9 mu\u1ed1n ti\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng thay v\u00ec gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 th\u00ec b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 th\u00e0nh c\u00f4ng. Nhi\u1ec1u\u00a0nh\u00e2n vi\u00ean\u00a0b\u00e1n h\u00e0ng coi kh\u00e1ch h\u00e0ng c\u1ee7a nh\u00e0 thu\u1ed1c nh\u01b0 nh\u1eefng con m\u1ed3i, c\u00f2n h\u1ecd l\u00e0 th\u1ee3 s\u0103n v\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a h\u1ecd l\u00e0 kh\u00f4ng \u0111\u1ec3 con m\u1ed3i l\u1ecdt l\u01b0\u1edbi. Nghe th\u00ec c\u00f3 v\u1ebb ph\u0169 ph\u00e0ng, nh\u01b0ng th\u1ef1c t\u1ebf, r\u1ea5t nhi\u1ec1u ch\u1ee7 nh\u00e0 thu\u1ed1c mang n\u1eb7ng t\u01b0 t\u01b0\u1edfng n\u00e0y. Kh\u00e1ch h\u00e0ng d\u00f9 c\u00f3 ng\u00e2y th\u01a1 t\u1edbi \u0111\u00e2u \u0111i ch\u0103ng n\u1eefa th\u00ec c\u0169ng c\u00f3 ng\u00e0y h\u1ecd nh\u1eadn ra r\u1eb1ng h\u1ecd \u0111ang b\u1ecb l\u1ee3i d\u1ee5ng, r\u1eb1ng thu\u1ed1c m\u00e0 b\u1ea1n c\u1ed1 c\u00f4ng thuy\u1ebft ph\u1ee5c h\u1ecd mua ch\u1eb3ng mang l\u1ea1i cho h\u1ecd l\u1ee3i \u00edch t\u01b0\u01a1ng x\u1ee9ng. T\u1edbi khi \u0111\u00f3, h\u1ecd s\u1ebd \u00e2m th\u1ea7m t\u00ecm t\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n, nh\u1eefng ng\u01b0\u1eddi bi\u1ebft quan t\u00e2m t\u1edbi l\u1ee3i \u00edch c\u1ee7a h\u1ecd th\u1ef1c s\u1ef1.<\/p>\n

3. Kh\u00e9o l\u00e9o m\u1ed9t c\u00e1ch gi\u1ea3 t\u1ea1o<\/strong>
\nR\u1ea5t nhi\u1ec1u nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng kh\u00e9o \u0103n n\u00f3i \u0111\u00e3 t\u1ea1o \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh n\u01a1i kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u h\u00e0ng h\u01a1n. Tuy v\u1eady, n\u1ebfu b\u1ea1n ch\u1ec9 l\u1ea5y l\u00f2ng kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch gi\u1ea3 t\u1ea1o th\u00ec c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 n\u00e0y c\u0169ng kh\u00f3 c\u00f3 th\u1ec3 b\u1ec1n v\u1eefng. cho d\u00f9 b\u1ea1n kh\u00e9o \u0103n n\u00f3i th\u00ec h\u00e3y lu\u00f4n nh\u1edb r\u1eb1ng l\u1eddi khen ph\u1ea3i xu\u1ea5t ph\u00e1t t\u1ef1 \u0111\u00e1y l\u00f2ng. L\u00f2ng ch\u00e2n th\u00e0nh c\u1ee7a ng\u01b0\u1eddi b\u00e1n h\u00e0ng m\u1edbi l\u00e0 \u0111i\u1ec1u \u0111\u00e1ng qu\u00fd nh\u1ea5t v\u00e0 gi\u00fap b\u1ea1n t\u1ea1o ra \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/p>\n

4. X\u1eed l\u00fd ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1ed1t<\/strong>
\nKhi xem x\u00e9t v\u00e0 h\u1ecfi gi\u00e1 thu\u1ed1c, c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd ph\u00e0n n\u00e0n tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng thu\u1ed1c\u00a0c\u0169ng nh\u01b0 gi\u00e1 c\u1ea3. V\u00ed d\u1ee5: T\u1ea1i sao thu\u1ed1c n\u00e0y tr\u00f4ng gi\u1ed1ng nh\u01b0 h\u00e0ng gi\u1ea3 ho\u1eb7c t\u1ea1i sao gi\u00e1 b\u00e1n \u1edf \u0111\u00e2y l\u1ea1i cao h\u01a1n \u1edf nh\u00e0 thu\u1ed1c kh\u00e1c?\u2026. Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng thi\u1ebfu kinh nghi\u1ec7m s\u1ebd th\u1ec3 hi\u1ec7n s\u1ef1 b\u1ea5t m\u00e3n ra m\u1eb7t ho\u1eb7c tr\u1ea3 l\u1eddi b\u1ea5t l\u1ecbch s\u1ef1 v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 \u201cthu\u1ed1c\u00a0c\u1ee7a ch\u1ed7 em ch\u1ec9 c\u00f3 th\u1ebf, ch\u1ecb kh\u00f4ng mua th\u00ec th\u00f4i\u201d. \u0110i\u1ec1u n\u00e0y c\u0169ng s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u00e0ng tr\u1edf n\u00ean kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u0169ng kh\u00f4ng tr\u1edf l\u1ea1i v\u1edbi b\u1ea1n n\u1eefa.
\nC\u00e1ch x\u1eed l\u00fd \u0111\u00fang \u0111\u1eafn nh\u1ea5t v\u1edbi v\u00ed d\u1ee5 \u1edf tr\u00ean l\u00e0 b\u1ea1n c\u1ea7n gi\u1ea3i th\u00edch r\u00f5 cho kh\u00e1ch c\u00e1ch ph\u00e2n bi\u1ec7t thu\u1ed1c th\u1eadt, gi\u1ea3 nh\u01b0 qu\u00e9t m\u00e3 v\u1ea1ch, m\u1eabu v\u00ed d\u1ee5 c\u1ee7a thu\u1ed1c gi\u1ea3\u2026 \u0110\u1ed1i v\u1edbi gi\u00e1 b\u00e1n, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch cho kh\u00e1ch v\u1ec1 gi\u00e1 nh\u1eadp, \u0111i\u1ec1u ki\u1ec7n mua h\u00e0ng\u2026 C\u00e1ch x\u1eed l\u00fd ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec mu\u00f4n h\u00ecnh v\u1ea1n tr\u1ea1ng, nh\u01b0ng \u0111\u1ec3 kh\u00e1ch h\u00e0i l\u00f2ng, b\u1ea1n c\u1ea7n n\u1eafm b\u1eaft th\u1eadt t\u1ed1t t\u00e2m l\u00fd v\u00e0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng.<\/p>\n

WEB<\/strong><\/span> NH\u00c0<\/span> THU\u1ed0C<\/span><\/strong><\/p>\n

\"webnhathuoc_software\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n cho c\u00e1c nh\u00e0 thu\u1ed1c, WEB NH\u00c0 THU\u1ed0C\u00a0r\u00fat ra m\u1ed9t s\u1ed1 sai l\u1ea7m \u0111i\u1ec3n h\u00ecnh m\u00e0 ch\u1ee7 nh\u00e0 thu\u1ed1c n\u00ean bi\u1ebft \u0111\u1ec3 tr\u00e1nh trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh nh\u00e0 thu\u1ed1c v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a nh\u00e0 thu\u1ed1c: 1. Nh\u00e2n vi\u00ean thi\u1ebfu k\u1ef9 n\u0103ng giao ti\u1ebfp, […]<\/p>\n","protected":false},"author":1,"featured_media":1380,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[128,62,56,63,129,64],"class_list":["post-1378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-nghiem","tag-chat-luong-phuc-vu","tag-hoat-dong-kinh-doanh-nha-thuoc","tag-khach-hang-cua-nha-thuoc","tag-kinh-doanh-nha-thuoc","tag-nhan-vien-ban-hang","tag-nhan-vien-ban-hang-gioi"],"acf":[],"_links":{"self":[{"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/posts\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":0,"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/posts\/1378\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/media\/1380"}],"wp:attachment":[{"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/media?parent=1378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/categories?post=1378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webnhathuoc.com\/home\/wp-json\/wp\/v2\/tags?post=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}